FAQ

Q: Is it human hair?

A: 100% human hair (We don't sell synthetic, it's justthat normally some customers ask us to lessen theprice value for their packages, and write synthetic ,sothat their customs don't charge them a lot of moneyto clear it,Sometimes the cutomers don't even ask usto write, we do ahead and do it to help them pay lessmoney to clear)

Q:is it true to length?

A: It is true to length, different wavy has differentdegrees of shrinkage,the length is the stretchedlength from top to the bottom long hair.

Q: If I have hair quality issue in the future,how to solve it?

A:Pls message the vendor,u will get a satisfiedsolution within 20 minutes when working time, plsdon't open dispute or leave negative review beforeyour issue solved.

Q. Did the hair keep pattern well after washing?

A:Except body wave does not act well, other textures all keep the pattern well after wash. Thereason for body wave "loose texture" is the body wave is not kind of original very wavy hairthat's why after wash it turns to natural wavy or natural straight. Other than that this is Greatquality hair can dyed to any color, curl and wand beautifully!

Q. Can the hair be dyed or bleached?

A:All the hair can be dyed and bleached to the color you want, except #613,buy you need to do itprofessionally to get exact color without damage the hair. Human hair will dry easily after leavingthe donor, there fore pls do not dye or bleach the hair frequently.

Q. What's the best temperature for flat iron or curled iron?

A:We recommend 160~180Celsius degree or 320~360 Fahrenheit degree! Even human hair can beburned if the temperature is too high without proper time control. Heat protection products willbe recommended during high temperature iron.

Q. Will this hair hold curls well?

A:Yes! Our hair can hold curls beautifully! We have some tips: Find correct temperature for hair curling. We will suggest u raise the temperature little by littleto test it out.

Time control is very important, we will suggest let the wand/curl sits on the hair around 8~10seconds with proper temperature.

Apply some hair spray will keep the curl pattern durable for whole day :)

Q. Why does the hair shed or tangle?

A:New hair will have few strands initial shedding which is normal. Excessive shedding & tanglemay come from:

a. poor weft construction

b. weft cutting

c. dry hair

For poor weft construction issue, please contact us and send pictures immediately, we willhelp u do refund or exchange based on our refund policy. We are STRONGLY RECOM-MEND customer SEAL WEFT & DO NOT CUT TRACK. And the dryness Problems will lead.